Privacy

Last updated: October 4, 2026

Information about the processing of personal data related to the use of radiolog.es, software downloads, the Support Center at soporte.radiolog.es (user accounts and support tickets) and communications sent by email, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018.

Data controller

• Owner: Juan Carlos García (EA5YC)
• Contact: soporte@radiolog.es

What data is processed

Data provided directly by the user may be processed when downloading the software, creating a Support Center account, opening or replying to a ticket, or writing by email.

• Downloads: when you request the download, the date, time and an anonymized version of your IP address are recorded (the last octet is removed, e.g. 192.168.1.xxx). The full IP is not stored in that log.
• Account data: name, email address, access credentials protected by hashing, language, verification status and data needed to manage the account.
• Support data: product, callsign, product version, Windows version, radio model when provided, subject, description of the issue, replies and files the user chooses to attach.
• Communication data: email address, name provided, message content and data needed to keep a record of the inquiry.
• Technical and security data: IP address, date and time of access, requested resource, basic browser information, session logs and other technical data needed for the security and operation of the service. The checks the program makes to detect new versions or load the supporters list are web requests to radiolog.es and, like any web request, may be recorded in the server's technical logs.

Required data

Fields marked as required in the registration or support form are needed to create the account or properly handle the request. If they are not provided, it will not be possible to complete registration or process the ticket. Fields not marked as required are optional.

Purposes

• Create, verify and manage Support Center user accounts.
• Enable account access, credential recovery and management of the support history.
• Receive, classify, manage, respond to and archive support tickets.
• Send transactional communications needed for account operation and ticket follow-up.
• Diagnose issues, detect errors and use the technical information received to maintain RadioLog.
• Keep track of the use of the download service.
• Prevent abuse, fraud, unauthorized access, spam and other uses that could affect the security or availability of the service.
• Handle inquiries submitted directly by email.

Legal basis

Processing needed to create and manage an account, handle a support request, or respond to a request initiated by the data subject is based on taking steps at their request and, where applicable, on the performance of the requested service relationship. Email is based on the consent of the person making contact.

The download log, security measures, abuse prevention and internal support organization may be based on the owner's legitimate interest, weighed against the rights and freedoms of the affected individuals. Where a legal obligation applies, processing may be carried out to comply with it.

The checkbox shown during registration is intended to record that the user has had access to this Privacy Policy. Processing needed to provide the support service does not depend on revocable consent when another legal basis applies.

Retention

The download log is kept for 12 months.

Account data will be kept while the account remains active and, after it is closed or deleted, for the minimum time necessary to meet legal, security or potential liability requirements.

Tickets, replies and related communications, as well as emails, may be kept for as long as necessary to provide support, maintain a useful technical history, detect recurring issues and address potential liabilities. Data that is no longer needed will be deleted or, where appropriate, anonymized. Technical logs will be kept according to the security and retention criteria applicable to the infrastructure used.

Recipients and providers

Personal data is not sold or shared with third parties for commercial purposes. Technical providers necessary to deliver the service — web hosting, email, backups or support infrastructure — may access it only when necessary and under legally required conditions.

The installer download redirects to GitHub Releases, which receives the download request under its own terms and privacy policy. Donations are made on Ko-fi, an independent service with its own policy: no payments or banking data are processed on radiolog.es.

Data may also be disclosed where there is a legal obligation or a valid request from a competent authority.

International transfers

Some technology providers (hosting, email, GitHub, Ko-fi) may operate from countries other than the user's country of residence. Where an operation involves an international transfer of personal data, the safeguards and mechanisms required by applicable data protection regulations will be applied.

Security

Reasonable technical and organizational measures are applied to protect data against loss, unauthorized access, alteration or improper disclosure. Support Center access credentials are not stored as readable passwords, but through hashing mechanisms provided by the support system.

Rights

Data subjects may request, where applicable, access, rectification, erasure, objection, restriction and portability of their data. Where processing is based on consent, they may also withdraw it at any time, without affecting the lawfulness of earlier processing.

To exercise these rights, write to soporte@radiolog.es. You may also file a complaint with the Spanish Data Protection Agency (AEPD) if you consider the processing does not comply with applicable regulations.

Automated decisions

Data received is not used to make automated decisions or build profiles.