Cookies
Last updated: October 4, 2026
Information about the use of cookies and similar technologies on radiolog.es and on the Support Center, available at soporte.radiolog.es.
Use of cookies
radiolog.es does not use cookies, neither its own nor third-party. There is no analytics, advertising, tracking or profiling, so no cookie notice or consent panel is required on this site.
The Support Center (soporte.radiolog.es) uses HESK and requires certain technical cookies to maintain sessions, authenticate users and properly provide the requested functions.
Support Center cookies
HESK may use the following cookies, depending on the features enabled and the options chosen by each user:
| Cookie | Purpose | Approximate duration | Type |
|---|---|---|---|
| HESK session Random name starting with "HESK" | Maintain the session and user state while browsing the Support Center. | Until the browser is closed. | Technical / necessary |
hesk_username / hesk_p | Remember staff login when they explicitly choose to have their credentials remembered. | Up to 1 year; may be reduced when logging out. | Preference / login |
hesk_myemail | Remember the email address when the user explicitly enables that option. | Up to 1 year. | Preference |
autorefresh | Remember the state of the auto-refresh feature in the admin panel. | Until the browser is closed. | Technical / preference |
hesk_language | Remember the language chosen by the user when the Support Center has multiple languages available. | Up to 1 year. | Preference |
hesk_kb_rate | Remember which knowledge base articles have already been rated, when this feature is enabled. | Depends on HESK configuration. | Functional |
The specific presence of some cookies depends on the Support Center configuration and the options each user voluntarily enables.
Technical cookies and consent
Cookies strictly necessary to maintain a session, authenticate the user, protect the service or provide a requested feature may be used without requesting consent when they are legally exempt.
Preference cookies chosen directly by the user — for example, remembering a language — are used solely to keep that choice and make the service easier to use.
Non-necessary cookies
No advertising, marketing, cross-site tracking or profiling cookies, nor non-necessary analytics, are used on either site. If technologies requiring consent are introduced in the future, a system allowing users to accept, reject or configure them under equivalent conditions will be shown before they are installed.
Third-party services
Links to external sites (GitHub for the installer download, Ko-fi for donations) lead to independent services that may install their own cookies according to their own policies. This policy does not cover those sites.
Browser controls
Browsers allow you to view, block or delete cookies from their settings. Blocking technical or session cookies may prevent logging in, keeping an account open, or properly using certain Support Center features.